Essence Pharma > Delivery Policy

At Essence PH , we aim to deliver your orders in a timely and reliable manner. This Delivery Policy outlines how shipping and delivery are handled on https://essence-ph.com.

By placing an order on our website, you agree to the terms stated below.

1. Delivery Coverage

  • We currently deliver within Egypt.

  • International shipping may be added in the future and will be clearly communicated on our website.

2. Processing Time

  • Orders are typically processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing time does not include delivery time.

3. Delivery Time

  • Estimated delivery time is 2–5 business days, depending on your location.

  • Delivery times may vary during peak seasons, promotions, or due to unforeseen circumstances.

4. Delivery Fees

  • Delivery fees are calculated at checkout and depend on:

    • Delivery location

    • Order size or weight

  • Any applicable delivery fees will be clearly shown before order confirmation.

5. Order Tracking

  • Once your order is shipped, you may receive a confirmation message or email with tracking details (if available).

  • Tracking availability depends on the courier service used.

6. Failed or Delayed Delivery

  • If delivery fails due to incorrect address details provided by the customer, Essence PH is not responsible for delays or additional fees.

  • If you experience unusual delays, please contact us at info@essence-ph.com.

7. Receiving Your Order

  • Customers are required to ensure someone is available to receive the order at the provided address.

  • Please inspect your order upon delivery.

  • Any issues (damaged or missing items) must be reported within 24 hours of receiving the order.

8. Cash on Delivery (If Applicable)

  • Cash on Delivery (COD) may be available for selected locations.

  • Customers must provide the exact delivery amount where possible.

  • Orders may be refused if the customer fails to accept delivery without valid reason.

9. Undeliverable Orders

  • Orders that cannot be delivered due to customer unavailability or incorrect information may be returned.

  • Re-delivery may require additional delivery fees.

10. Policy Updates

Essence PH reserves the right to update this Delivery Policy at any time. Any changes will be effective once posted on this page.

11. Contact Us

For delivery-related questions or support, please contact us:

Email: info@essence-ph.com
Address:
4th Floor, 86 Abbas El Akkad Street
Nasr City, Cairo, Egypt
Website: https://essence-ph.com

 

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