Essence Pharma > Refund and Cancellation Policy

At Essence PH, customer satisfaction is important to us. This Refund and Cancellation Policy explains the conditions under which refunds and cancellations may be requested.

By placing an order on https://essence-ph.com, you agree to the terms outlined below.

1. Order Cancellation

Before Order Processing

  • Orders may be canceled before they are processed or shipped.

  • To cancel an order, please contact us immediately at info@essence-ph.com.

  • If the order has not yet been processed, a full refund will be issued.

After Order Processing or Shipping

  • Once an order has been processed or shipped, it cannot be canceled.

  • In such cases, our refund policy will apply instead (see Section 2).

2. Refund Policy

Eligible for Refund

You may be eligible for a refund if:

  • You received a damaged or defective product

  • You received an incorrect item

  • The product has a manufacturing defect

In these cases:

  • You must contact us within 7–14 days of receiving your order.

  • Proof such as photos or videos may be required.

Not Eligible for Refund

Refunds will not be issued for:

  • Change of mind after purchase

  • Normal wear and tear

  • Products damaged due to misuse or improper handling

  • Digital or downloadable products (if applicable)

  • Items marked as Final Sale or Non-Refundable

3. Return Conditions

If a return is approved:

  • The product must be unused, unworn, and in its original packaging

  • All original accessories, labels, and receipts must be included

  • Items that do not meet these conditions may be rejected

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be issued using the original payment method.

  • Shipping and handling fees (if any) are non-refundable, unless the return is due to our error.

5. Exchange Policy

  • Exchanges are available only for defective or incorrect items.

  • Replacement is subject to product availability.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment provider

  2. Contact your credit card company (processing times may vary)

  3. If the issue persists, contact us at info@essence-ph.com

7. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on this page.

8. Contact Us

For any questions regarding refunds or cancellations, please contact us:

Email: info@essence-ph.com
Address:
4th Floor, 86 Abbas El Akkad Street
Nasr City, Cairo, Egypt
Website: https://essence-ph.com

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